Sigma launches Leapp Dispensary Excellence Program for Pharmacists– an industry leading support program delivering workflow efficiencies to enhance engagement with patients.
Leapp pilot program already achieves significant benefits to the customer experience and demonstrated higher returns for participating pharmacies
Full Leapp Dispensary Excellence program to be rolled out across Australia in 2017
Sigma has launched a new Dispensary focused program aimed at unleashing the professional expertise of pharmacists to enable them to spend more time helping their customers one-on-one with enhanced healthcare solutions.
Sigma has used the Amcal/Guardian Retail Conference being held this week on the Gold Coast to unveil the Leapp program. This program is a comprehensive 26 week support program with a vision of having “a pharmacist available always“ – so they have the time to better deliver medicines advice and healthcare solutions to their customers.
The scope of the support program includes pharmacists upskilling and coaching in patient engagement and counselling, developing efficient dispensary systems and processes to better utilize pharmacists time, business performance and benchmarking and consultation around design and layout considerations.
“Leapp is industry leading for Australia’s pharmacy sector, with a deliberate focus on achieving dispensary service and brand standards. Pharmacists have expressed a desire to get out from behind the dispensary counter, and the Leapp program will provide the tools and initiatives to allow this to occur,’’ said Gary Dunne, Sigma’s Chief Operating Officer.
“Sigma continues to invest in our brands, including Amcal and Guardian, to make sure they are amongst the most trusted in the industry. This is now extended by investing in programs that enable pharmacists to better utilize their expertise where it is needed the most – talking with customers to ensure they receive the best possible care. Ultimately this leads to loyal customers who seek greater advice on a broad range of healthcare needs, which is a positive for everyone’’ Mr Dunne said
Sigma has trialed the Leapp program in 14 Amcal and Guardian pilot stores, in both city and regional areas and will now roll out the program nationally.
“The Leapp program will support our pharmacies to provide an advice driven and pharmacist led experience for our prescription and retail customers. Our “pharmacist available always” vision ensures there is a ready source for both medicines and general health care advice in our pharmacies at all times for our customers.“ said Mr Dunne.
“The feedback we’ve had so far from the pharmacies that have been in the pilot program is that their customers are responding well to the increased availability of our pharmacists and owners are also seeing a greater financial return for their pharmacies,’’ he said.
“The Leapp program is exclusive to our Amcal and Guardian pharmacies and we are encouraging them to register and reap the rewards of this industry leading program.’’ Mr Dunne said.